The hospitality industry employs a large proportion of young workers aged between 15 and 24. Working in this industry involves providing customer service to visitors in various settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.
Possible job roles include: 
  • café attendant or barista
  • bar attendant, food and beverage attendant or waiter/waitress
  • catering assistant or function attendant
  • front office assistant or front desk receptionist
  • porter or room attendant.

In this industry, young workers often work in casual or part-time positions, late nights, public holidays and weekends.

Be aware!


of work-related injuries in this industry happened to young workers.

Top incident causing injuries were from:

Contact with hot objects
Hitting moving objects
Being hit by falling objects
Contact with a chemical or substance
Slips, trips and falls
Muscular stress
Falling from height

Other hazardous areas to look out for:

Electrical safety

Fire hazards

Infectious diseases

Working in hot conditons

Violence and aggression


Source: WorkCover WA (2020). Workers’ compensation Western Australian claims data 2014-15 to 2018-19

Note: Calculation based on a five-year total from 2014 -15 to 2018-19. Based on the percentage of all incidents, the combination of all injuries is not equal to 100%

Injuries are measured by number of LTI/Ds (1+days/shifts lost)

SmartMove hospitality industry is classified under ANZSIC 2006 – Subdivision and groups 44, 4511, 4513

Are you currently working in or planning to work in this industry?

Login to learn more about how to protect yourself at work.